United Way 2-1-1 provides a way in which all Utahns can gain access to thousands of community and government agencies. The assistance they can provides ranges from summer activities for children to detoxification services, food assistance, volunteer opportunities, and more! You can dial 2-1-1 or visit their website, http://www.uw.org/211/ for more information. A team of specialists is able to help you in issues that may be every day concerns or major life-changing events. Their mission is to connect callers with information about available resources in the community in order to help them receive health and human services in a simple, confidential, and comprehensive manner. When reaching out to United Way 2-1-1, a caller can expect a friendly Information Specialist with an empathetic ear and a tireless desire to help.
- What to Expect- A United Way 2-1-1 Information Specialist will listen to the needs that a caller explicitly states, but will also be listening for underlying needs that can be solved. Our specialists are trained to then identify the best course of action to meet any additional needs that have been identified during the call.
- Basic Information- United Way 2-1-1 provides basic information about community resources such as a telephone number, address, details of service, eligibility and/or hours of operation. United Way 2-1-1 can also provides a more advanced portrait of organizations, when detailed information is available.
- Comprehensive Database- All phases of the information & referral process use a comprehensive database of community and government services available in close proximity to the caller. The database is continuously updated with the most current information available from our community partners.
- Follow-Up & Advocacy- For callers who are in elevated situations, such as physical endangerment or severe disability, United Way 2-1-1 will provide follow-up calls and advocacy to ensure their needs have been met. This gives United Way 2-1-1 the chance to provide more refined referrals to these more challenging calls and provides the caller an advocate to get necessary services.